- Last updated: 23 July 2025
Refund and Returns Policy
At Energy LED, we are committed to providing high-quality lighting products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a clear and fair returns policy to make the process easy and transparent.
Eligibility for Returns
To be eligible for a return, the item must:
- Be unused, uninstalled, and in the same condition you received it
- Be in its original packaging, including all components, manuals, and accessories
- Be returned within 7 days of delivery
- Be accompanied by the original proof of purchase (invoice or receipt)
Note: Custom-built, special-order, or clearance items are not eligible for return unless
defective.
Return Process
To initiate a return, please contact us at support@energy-led.co.za with the following
details:
- Order number
- Product name & reason for return
- Photos (if applicable)
Once approved, you will be provided with a return reference and return address details.
Please do not send products back without prior approval.
Return Shipping
- Return shipping costs are the responsibility of the customer unless the product is
faulty or shipped in error. - We recommend using a trackable shipping service or purchasing shipping insurance.
Energy LED (Pty) Ltd Directors: Mr AD Winstone Mr D Pather
Reg #: 2008/001334/07 VAT #: 4280248370 Address: Mulberry Hill Office Park, Broadacres Drive, Dainfern Private Bag Suite
107, Private bag X 2, Dainfern, 2055 Tel: 081-357-1855
- Damaged or Faulty Products
If you receive a damaged or defective product, please notify us within 3 business days of
delivery.
We will arrange for a replacement, repair, or full refund depending on the situation. - Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of
your refund.
- If approved, your refund will be processed within 7–10 business days to your original
payment method. - Shipping costs are non-refundable unless the return is due to an error on our part.
Contact Us
For all return and warranty queries, please contact:
support@energy-led.co.za
+27 (your customer service line)
Exchanges
We currently only replace items if they are defective or damaged. If you need to exchange an
item for the same product, email us at support@energy-led.co.za.