Refund and Returns Policy

• Last updated: 23 July 2025

Refund and Returns Policy

At Energy LED, we are committed to providing high-quality lighting products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a clear and fair returns policy to make the process easy and transparent.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused, uninstalled, and in the same condition you received it
• Be in its original packaging, including all components, manuals, and accessories
• Be returned within 7 days of delivery
• Be accompanied by the original proof of purchase (invoice or receipt)
  Note: Custom-built, special-order, or clearance items are not eligible for return unless
  defective.

Return Process

To initiate a return, please contact us at [email protected] with the following
details:

• Order number
• Product name & reason for return
• Photos (if applicable)
  Once approved, you will be provided with a return reference and return address details.
  Please do not send products back without prior approval.

Return Shipping

• Return shipping costs are the responsibility of the customer unless the product is
  faulty or shipped in error.
• We recommend using a trackable shipping service or purchasing shipping insurance.
  Energy LED (Pty) Ltd Directors: Mr AD Winstone Mr D Pather
  Reg #: 2008/001334/07 VAT #: 4280248370 Address: Mulberry Hill Office Park, Broadacres Drive, Dainfern Private Bag Suite
  107, Private bag X 2, Dainfern, 2055 Tel: 081-357-1855

1. Damaged or Faulty Products
   If you receive a damaged or defective product, please notify us within 3 business days of
   delivery.
   We will arrange for a replacement, repair, or full refund depending on the situation.
2. Refunds
   Once your return is received and inspected, we will notify you of the approval or rejection of
   your refund.

• If approved, your refund will be processed within 7–10 business days to your original
  payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part.

Contact Us

For all return and warranty queries, please contact:
[email protected]
+27 (your customer service line)

Exchanges

We currently only replace items if they are defective or damaged. If you need to exchange an
item for the same product, email us at [email protected].